Healthcare · 10 months
Modernising a healthcare network
Patient care systems, telemedicine and AI diagnostics across a network, delivered without disrupting care.
- Reduction in wait times
- 45%Reduction in wait times
- Increase in operational efficiency
- 40%Increase in operational efficiency
- Improvement in patient satisfaction
- 35%Improvement in patient satisfaction
The problem
Patient care systems were dated, wait times were long, and there was no remote care capability at a point when patients increasingly expected one.
What I did
Deployed telemedicine and patient analytics, implemented electronic health records, and introduced AI-assisted diagnostics with explicit boundaries around what the system decides and what a clinician does.
How it ran
- 01
Assessment and planning
Reviewed patient care systems and identified what could be modernised without disrupting care.
- 02
Telemedicine and analytics
Deployed remote care delivery and patient analytics tooling.
- 03
Records and diagnostics
Implemented electronic health records and AI-assisted diagnostics.
- 04
Training and handover
Trained staff, optimised workflows, and established continuous improvement.
Other work
All case studies →- Professional services
A project office that lives in a git repository
Project knowledge lived in people's heads and chat threads, and AI tools were producing confident documents with no provenance. I made the repository the single source of truth and gave every project management role a written protocol.
- Enterprise software
Data and people existed; the process and the cockpit did not
A delivery assurance function owned everything and controlled nothing. I diagnosed nineteen gaps, designed the target operating model, and put stop conditions in the roadmap so it could not become another initiative nobody uses.
- Software outsourcing
ISO 9001 from nothing to certified in 12 weeks
A certified quality management system built from a blank page at a remote-first software company, carried by six people at under a third of their time.
Something similar on your plate?
Thirty minutes, no deck. I will tell you whether it is worth doing at all.